Refund Conditions

At H4 London, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes returns or refunds may be necessary. This Refund Policy outlines the conditions under which refunds will be processed and the steps to follow.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• 2.1 The request for a refund must be made within 14 days from the date of delivery.
• 2.2 The items must be unused, in their original, resalable condition, and with all original tags and packaging intact.
• 2.3 The item must not be a sale or discounted item, as these may not be eligible for a refund unless required by law.

3. Non-Refundable Items

The following items are not eligible for a refund:

• 3.1 Sale or discounted items unless required by law.
• 3.2 Items that have been worn, used, or damaged after delivery.
• 3.3 Personalized or custom-made items that were created to your specifications.

4. Refund Process

• 4.1 To request a refund, please contact our customer service team at [email protected] within 14 days of receiving your order. You will need to provide your order number, the items you wish to return, and the reason for your refund request.
• 4.2 Once we receive your refund request, we will send you instructions on how to return the items. You are responsible for the cost of returning the items unless the return is due to an error on our part.
• 4.3 Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

5. Refund Processing Time

Refunds will typically be processed within 7-10 business days after we receive the returned items. However, please note that depending on your payment provider, it may take longer for the refund to appear in your account.

6. Exchange Policy

If you wish to exchange an item for a different size or color, please contact our customer service team for further instructions. Exchanges are subject to stock availability and must be requested within the 14-day period from delivery.

7. Damaged or Faulty Items

If you receive an item that is damaged or defective, please contact us immediately. We may offer a full refund or replacement, and we will cover the return shipping costs for faulty or damaged items.

8. Contact Us

For any inquiries regarding refunds or to initiate a return, please contact us at:

Email: [email protected]
Phone: +44 7846 364154